ViralPostKit

When to use this:

To mend relationships and rebuild trust after ignoring customer feedback.

Strategy:

This template builds massive goodwill by admitting you ignored customer feedback and paid the price. It validates your customers' wisdom and publicly reaffirms your commitment to listening to them.

Template:

We have a confession to make: You were right, and we were wrong. For months, many of you told us that [the thing customers were saying]. We were stubborn and thought we knew better. We just launched a feature based on our own assumptions, and it flopped. We're officially done being stubborn. We're recommitting to listening to you, our customers, as our number one source of truth. Thank you for your honesty. Please keep it coming.

Why this works

Strategy

This template builds massive goodwill by admitting you ignored customer feedback and paid the price. It validates your customers' wisdom and publicly reaffirms your commitment to listening to them.

Use Case

To mend relationships and rebuild trust after ignoring customer feedback.

communityhumilitylisteningcustomer-feedback
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